Shipment & Returns

We only ship within Australia, and we use AusPost/Fastway to deliver our order.  Please always make sure you have provided correct delivery address and contact number before placing your order.

Delivery optionSpecificationCut-off timeService typecost
*Order amount<$60Australia wide delivery, 3-7 business days. Flat shipping rate of 8$2pm(AEST time)Standard$8
Order amount>=$60Australia wide delivery, 3-7 business days, free shipping2pm(AEST time)Standardfree
Express post*Check Australia Post Next Business Day delivery postcode: http://auspost.com.au/parcels-mail/delivery-areas.html12pm(AEST time)Express postCalculated at checkout

*order amount should be after discount prices and without shipment cost

*the order will only arrive next business day if you are in the Australia Post Next Day Delivery network and is subject to Australia Post fulfilling its service guarantee

*the shipping cost does not apply to wholesale orders

Orders received before 2pm(AEST time) will be processed within 24-48 hours, shipment details will be sent by email upon dispatching. If you need the products urgently, we offer express post service at check out.

We pride on our quality control and all orders will be checked and wrapped safely upon dispatching, we hope you love your order but if you have changed of mind or noticed a faulty product, we are happy to assist you for the return and refund process.

* Orders can be returned and refunded within 30 days from order date

* The buyer is responsible for return postage costs

* Orders need to be returned with original packaging and in the same condition as when you received them, due to hygiene concern, we may not accept any returns if products been opened or washed or used

*On the rare occasion that an item arrives broken or faulty, please email us a photograph within 7 days of receipt to [email protected] and we will arrange a replacement for you.

* For all return requests, please contact our sales team in writing at: [email protected], and we will guide you through the return process, please do not mark your parcel RTS as we cannot guarantee your order will be returned/refunded

* Refund will be made to the account you use to purchase the order, refund amount will be the purchase amount you paid, and we cannot refund the shipping cost

*We would try our best to show the product’s features and colors as accurate as it is, but due to monitor or screen difference, you may see a different color from the products received, we cannot refund any order due to this matter